Getting started with proxies: what gets in your way?

Survey language

Help us make getting started clearer. Think about the last time you chose, tested or set up a proxy. If you have not tried yet, choose the relevant options. The usual service reward applies: a 10% coupon valid for one day.

Which option best describes your experience with our service? Required question

I am exploring the service and have not tried a trial or purchase I have tried the trial but have not made a purchase I have purchased proxies and currently use them I purchased proxies before but do not currently use them

When did you last choose, test or set up a proxy in our service? Required question

Within the last 7 days 8–30 days ago More than a month ago I have not tried yet I do not remember

Which stage was the hardest? If you have not tried yet, choose the last option. Required question

Choosing a proxy type Choosing a location and settings Registering and signing in Starting and checking the trial Creating and paying an invoice Setting up the proxy in my application Understanding a connection error Everything worked without difficulty I have not tried yet

What was the main thing that prevented you from getting started? Choose one. Required question

I could not tell which option suited my task I could not verify that the proxy worked for my task I could not find a suitable option in stock The price or minimum rental period did not suit me I could not pay using my preferred method I needed clearer setup instructions I encountered a technical error Nothing prevented me I have not tried yet Other

What do you need to check before paying? Select all that apply. Optional

Compatibility with my intended website or application within its rules Speed and response time Connection stability Whether the location matches my selection IP rotation and session duration Compatibility with my software The final total cost

Where do you primarily want to set up the proxy? Required question

In a regular browser In an application with separate browser profiles In my own application or script In a ready-made application In my device or router settings I am still choosing a tool Other

What would help you most during the first setup? Required question

Ready-to-use settings for my application A short step-by-step guide with screenshots A short setup video A connection check with a clear explanation of any error Help from a specialist in chat I can set it up myself and do not need help Other

What did you do after your most recent setup difficulty? Required question

I found a solution myself and continued I contacted support and continued I contacted support and the issue is still unresolved I postponed setup or purchase I chose another service I abandoned the task I did not have any difficulty I have not tried yet

Describe your latest setup experience: what you wanted to do, where you stopped and what would help. If it worked or you have not tried yet, tell us about that. At least 50 characters; no passwords or API keys. Required question

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